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IT Services

Mission

The Division of IT & Technical Department supports the university’s mission of teaching and learning, research, and infrastructure in terms of technical support, information systems and networking infrastructure.


Contact Us

Email : it.helpdesk@murdochdubai.ac.ae


IT Policy & Guidelines


Frequently Asked Questions

  1. What is LMS?

  2. How can I access LMS?

  3. What is my LMS ID?

  4. How can I obtain my LMS Password?

  5. What is MUISCD ID?

  6. What is my initial password for MUISCD ID?

  7. What is the password complexity for MUISCD ID?

  8. What if i do not remember my MUISCD password?

  9. What is my Email Address?

  10. How do I access my mail?

  11. How can I save a message to my Drafts folder so I don't lose it when I'm composing it?

  12. What is my mailbox size limit?

  13. Why is my mailbox managed so tightly?

  14. Why am I getting warning messages from the System Administrator about my mailbox size?

  15. What happens if someone sends me a message when my mailbox is over the limit?

  16. What is the limit on the size of each message?

  17. Can I do a spell check in Outlook Web Access?

  18. Can I add a signature to my outbound email?

  19. What does the OWA Junk Mail filter do?

  20. How do I forward my email to my non-university account (i.e. Gmail, Hotmail)?

  21. I just emptied my Deleted Items folder in OWA and I accidentally deleted something important. Can I get it back?

  22. In Outlook Web Access I only see 25 messages. Where are the rest of them?

  23. I can only see a few messages in my Inbox, but there had been dozens when I last looked. Where did they go?

  24. When I try to send a message, I get a pop up: "You have exceeded the storage limit on your mailbox. Delete some mail from your mailbox or contact your system administrator to adjust your storage limit." What can I do?


Answers

What is LMS? 

LMS is Murdoch University Learning Management System can be used by staff to create web-based courses - either entirely online courses or as an online supplement to a face to face unit.

A site is set up on the LMS for each unit offering requested. Staff access their online units from the LMS link or Teaching and Learning link on Murdoch staff page. Unit Coordinators modify their sites to suit their teaching and assist student learning. They can publish lecture materials and other learning resources for their students and make use of the tools for communicating with students and providing learning activities.

Students can use the LMS to access learning materials and activities and to communicate with the Unit Coordinator and other students. Students access their online units from their MyMurdoch page.

The system is available at any time from any location.Back to top


How can I access LMS? 

Students can access their online units from their MyMurdoch on the Current Students at www.murdochdubai.com


What is my LMS ID? 

Your Student Number is your LMS ID.


How can I obtain my LMS Password? 

If you are a successfully enrolled student at Murdoch University, your LMS password will be sent to your Murdoch email or SMS to your mobile by LMS helpdesk in Perth.


What is MUISCD ID? 

Your Student Number is your MUISCD ID.

MUISCD ID exists on the Active Directory Server on our Dubai campus. Possession of a MUISCD ID allows you to access Computer, Murdoch email, personal folder (“T:”), network share(P:,Q:) internet access & printer.


What is my initial password for MUISCD ID? 

Your initial password can be obtained from the IT Helpdesk. Once you have successfully logged in for the first time, it is recommended you change your password by clicking on Ctrl+Alt+Del on any PC in the campus.


What is the password complexity for MUISCD ID? 

  • Your password must be at least 7 characters
  • You may not use your last password.
  • You will be required to change your password after 90 days.
  • The system will allow you five failed login attempt before it locks you out.

What if i do not remember my MUISCD password? 

You have to personally visit to the office of the IT Helpdesk with your student ID card & request to change the password.


What is my Email Address? 

Your Murdoch Email address is your firstname.lastname@murdochdubai.ac.ae.

Your FirstName and LastName is obtained from the official record you submitted via Student Affairs.


How do I access my mail?

Open your browser and enter the following https://mail1.murdochdubai.ac.ae/owa.

Your login credential in the Web mail access and any email client is your MUISCD ID & password.


How can I save a message to my Drafts folder so I don't lose it when I'm composing it? 

To save a message to your Drafts folder, click on the Save button on the OWA tool bar. This is typically next to the Send button.

It is important to periodically save your message as you are composing it if you plan to be inactive for periods of time. If you do not save your message, you may lose it if your session times out due to inactivity.


What is my mailbox size limit?

Student mailbox quotas are set at 100 MB.


Why is my mailbox managed so tightly? 

The Exchange Server stores all of your data (messages, attachments, appointments, contacts, etc.) on the server until you explicitly remove it. Because of this, you must take certain precautions to ensure you do not run out of space on the server.


Why am I getting warning messages from the System Administrator about my mailbox size?

All mailboxes are configured with mailbox limits. Student mailbox limits are set to 100 MB.

For students, you will receive a daily warning message from the postmaster if you are using more than 95 MB of your allotted mailbox size. You will be unable to send new messages if you are over 100 MB. You will be unable to send and receive messages if you have exceeded your mailbox limit.

Note: Messages in your "Deleted Items", "Drafts" and "Sent Items" folders count towards your mailbox quota so be sure to empty these folders when you get close to your mailbox limit.


What happens if someone sends me a message when my mailbox is over the limit?

If someone sends you a message when your mailbox is over your limit, the message will be immediately returned to them with a notification that your mailbox is currently not accepting new messages. Once your mailbox size has dropped below your limit you will be able to receive new messages.


What is the limit on the size of each message?

The Messages receive from the Internet and sent to users must not exceed 5MB.


Can I do a spell check in Outlook Web Access?

OWA offers spell check functionality if you are running Internet Explorer on your Windows workstation. To enable spell check on all outbound messages, navigate to the Options screen and select Always check spelling before sending. Then click Save and Close to commit the new configuration.


Can I add a signature to my outbound email?

OWA allows you to add a standard signature to all outbound email. Go to the Options screen and navigate to the Messaging Options section. Click Edit Signature to create or update your signature. Once you've created your signature, click Save and Close to save your signature in OWA.

If you want your signature to appear at the end of all your outgoing OWA messages, select "Automatically include my signature on outgoing messages," then save and close the Options screen.


What does the OWA Junk Mail filter do? 

OWA Junk Mail is enabled in the Options screen. You can use this preconfigured Junk Mail filter to help in the fight against spam. The filter will put suspected junk mail in the Junk E-Mail folder in OWA. You can also configure "safe senders" and "blocked senders" to customize your junk mail filtering rules.


How do I forward my email to my non-university account (i.e. Gmail, Hotmail)? 

The University has no responsibility for email that is forwarded to a non-university account. MUISCD highly recommends that users use their MUISCD email account to view messages and to communicate with faculty, staff and students.

Note: Office of Information Technology cannot recover lost email or support any problems that may occur after forwarding.

  • Click Rules and click New
  • Enter a name for your rule (optional)
  • At the bottom, select the option to Forward it to then type the email address your want your email forwarded to. Please make sure it is a valid email address.
  • Enter the Save and Close button

When you "forward" your email to an external account, the forwarded message will arrive with "you" as the sender. For this reason, care should be taken when replying to the message.


I just emptied my Deleted Items folder in OWA and I accidentally deleted something important. Can I get it back? 

After you "Empty Deleted Items" from Outlook Web Access, those "emptied" messages go into a waiting area for 7 days before they are permanently purged from our systems. During that 7-day period, you can retrieve messages from the waiting area. Go to the Options screen and scroll down to the bottom to the Recover Deleted Items section. Click on the View Items button, select the messages you wish to un-delete and click on the Recover button. The message will be recovered into your Deleted Items folder.


In Outlook Web Access I only see 25 messages. Where are the rest of them? 

By default, OWA displays 25 messages in the browser windows. You can configure this value to display up to 100 messages. Go to the Options screen and looking the Messaging Options section. Change the Number of items to display per page value, then click the Save and Close button.


I can only see a few messages in my Inbox, but there had been dozens when I last looked. Where did they go? 

There are several view options for a mail folder. One option is to view only unread messages. Check the View options to see if you are only looking at unread messages, or some other subset.


When I try to send a message, I get a pop up: "You have exceeded the storage limit on your mailbox. Delete some mail from your mailbox or contact your system administrator to adjust your storage limit." What can I do? 

You will receive this message if you try to send a message when you are over your mailbox limit. Clean out your mailbox of unwanted mail, including messages in the Sent Items folder, then Empty Deleted Items. At this time we will not be able to change storage limits on any Exchange mailboxes.

Note: Messages in your "Deleted Items", "Drafts" and "Sent Items" folders count towards your mailbox quota so be sure to empty these folders when you get close to your mailbox limit.


If your question is not answered here, please contact IT Help Desk at:

Tel : +9714 4355700 Ext: 280
Email: it.helpdesk@murdochdubai.ac.ae